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Concerned Order Question

  • 1. Why the price on your website was so competitive?

    Because we specialty do the group purchase, can get the handbags from factory directly, with no sale tax. So pls don't worry about your order.

  • 2. What's the meaning of email "Order Update"?

    When you received the email of "Order Update", it means your order has been shipped already .It usually take 7-9 days you will receive it.

  • 3. Why my order shows "Pending", "Declined"?

    If your order shows that, it means your order has not gone through, paid failure. Hope you reorder. Thank you!

  • 4. Why I tried to place several times, received the ERROR CODE?

    Maybe you use Master Card or Debit card to pay. Sorry, we can only accept VISA CREDIT CARD recently .Because Master Card system upgrade, hope you understand.

  • 5. How do I know my order gone through?

    Pls see your account, if your order always shows "processing", it means your order has not gone through. If it shows "delivered", it means your order has been shipped to your door already.

  • 6. If I want to cancel my order, what can I do?

    If you want to cancel your order, you have to send email to : ralphlaurenpoloonline@gmail.com within 12 hours after you ordered , because we usually send out orders within 24 hours after ordered success . If order has been shipped, you can not cancel.

  • 7. If I want to return, How can I process?

    If you want to return, pls tell us within 5 days after you received your order .Before you send back the package to us , you have to send email to us .If you don't tell us and sent it out , we won't accept refund to you .

Questions about Order Placing:

1. What are the acceptable forms of payment?

2. Do you accept international orders?

3. Is it safe to use my credit card?

4. What should I do if I am getting an error when I pay with my credit card?

5. What can I do, if I cannot place an order successfully online?

Questions about Order Processing:

1. Are all your items in stock?

2. Can I cancel my order and how?

3. How can I track my order?

4.What should I do if my order never arrived?

Questions about After-Sales:

1. How do I return a product purchased at our website?

2. Do I need to pay any additional fee for the exchange or refund?

1 Q:

What are the acceptable forms of payment?

A:

Valid Credit Cards (Visa, MasterCard), Western Union are acceptable. We offer a certain amount discount only for Western Union payment users. Please inform us of your form of payment. But payment by cash, cheque, money orders, government subsidized program card, gift card, personal check or store charge account is unavailable.

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2. Q:

Do you accept international orders?

A:

Yes, we accept orders from Australia, Belgium, Canada, Denmark, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated etc. directly though our website. Just email us. We can ship your order almost anywhere in the world utilizing USPS,EMS and DHL.

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3.Q

Is it safe to use my credit card?

A

Yes. We guarantee that every transaction you make on this website will be 100% safe. This means you pay nothing if any unauthorized charges are made to your credit card as a result of shopping in this website.

4. Q:

What should I do if I am getting an error when I pay with my credit card?

A:

You may need to go back and place an order once again, or you may need to ask your credit card company to verify that your card is in good standing.

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5. Q:

What can I do, if I cannot place an order successfully online?

A:

If you come across this problem, please try following steps: 1st, Please clear the cookies, restart the browser, turn off firewall and then try again. 2nd, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try again. Or you can try to login after several hours. 3rd, if the above steps don't figure out your problem, you can either send us emails or contact our live-support directly.

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1. Q:

Are all your items in stock?

A:

It depends because the amount of commodities in stock will reduce due to demand. If, for any reason, the item you have paid but is not in stock, we shall inform you as soon as possible.

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2. Q:

Can I cancel my order?

A:

Yes,if you haven't paid for it. We will not process your order until you pay for it,just forget about it!
If you want to cancel the order after your payment,please contact us as soon as possible. Please be aware that we can not cancel your order once we have shipped your iterm. For your convience,please think over before you place your order.

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3. Q:

How can I track my order?

A:

We shall e-mail you the tracking number after your package shipped out. You can check the status of your order at any time by going directly to the Order Status section on this website. Please note that your order number and e-mail address are needed in order to use this feature.

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4.Q:

What should I do if my order never arrived?

A:

If your order displays your package has been sent out, and you haven't received it in 2 weeks. Please contact customer service for assistance.

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1.Q:

How do I return a product purchased in this website?

A:

You have the right to return and exchange the product purchased from our website within 14 days upon the day you receive it in the original, undamaged packaging condition and in an unused condition, please click the Return and Exchange Policy for more detailed information on our website.

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2. Q:

Will I have to pay any additional fee for my exchange or refund?

A:

Yes, you need to pay for the shipping charges, all duties, taxes or fees for international exchanges, except for the faulty item we ship. Please check the Return and Exchange Policy for more detailed information on our website.

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